Patient Resources

Our goal is to take adequate time to listen, examine, test, diagnose, prescribe, and discuss all issues you have.


Our goal is to provide outstanding care for adults in a timely, courteous, and professional manner. We are dedicated to delivering comprehensive health management in a comfortable environment with a personalized approach.

Travel Information

Many of you will be traveling to parts of the world where you may be at risk for acquiring certain infectious diseases. Risks for infections in each part of the world change over time. We recommend you consult the website for the Centers for Disease Control and Prevention for the latest recommendations for how to take the appropriate precautions to avoid disease and prepare for travel.

Certain immunizations are recommended or required before travel to a given country or region. Most immunizations require at least several weeks for your body to respond to the vaccine; therefore, plan well ahead to get your immunizations early. Some of these immunizations are provided here in the office; others you will need to get either by prescription at the pharmacy, at a travel clinic, or at your county’s public health department. Please contact the office and we can help direct your care.

“Internists” are doctors of Internal Medicine, or doctors for adults. You may see us referred to by several terms, including “internists,” “general internists”, and “doctors of internal medicine.” Please don’t mistake us with “interns,” who are doctors in their first year of residency training. Although we are primary care physicians, we are not “family physicians,” “family practitioners,” or “general practitioners,” whose training is not solely concentrated on adults.

Yes. You can send us your information by printing out the forms. Click on our “Forms” page for more information.

We recommend that you establish yourself with one doctor to follow you for your ongoing medical problems. This enables your doctor to become familiar with you, your conditions, your responses to treatments, and your personal preferences.

When unexpected medical problems arise, your doctor may not be available to see you when your schedule allows. Therefore, we make it our policy for you to be able to see any available doctor in our practice in order to ensure that you receive timely care.

Your insurance carrier recognizes any doctor in this office as offering “cross-coverage” for whichever doctor in our practice you chose (or were assigned). Therefore, your benefits remain the same for any doctor you see in our practice.

If you continue to see a doctor in the practice that is not the one you originally chose (or were assigned), you may call your insurance carrier and have them change that for you. However, this is not necessary.

This depends on the type of appointment you have, but here are some caveats:

  • Always bring your insurance card (your secondary insurance card too).
  • Bring your completed forms (downloaded from our website or patient portal) updating any personal or insurance information changes since your last appointment.
  • If you are a new patient, bring your driver’s license.
  • Bring a proper form of payment for your copay and/or other charges for your visit not covered by your insurance, as well as for parking.
  • Always bring a current list of medications – including non-prescription medications, herbs, vitamins, and any other treatments that you receive regularly but intermittently (like hormone injections or chemotherapy).
  • Always bring a current list of any medicines or products to which you are allergic or have had a bad reaction.

If you are coming for a physical exam, normally you will want to be fasting (don’t eat anything for at least 6 hours before your appointment; drinking non-caloric beverages are OK). Some medications require you to eat before or when you take them. Check with your doctor if you are not sure whether to take your medication if you have to fast.

If you have been referred to us after being treated by someone else (especially for follow-up care), please bring records from your previous treatment(s).

Other appointment types may have special requirements. We will inform you if you specifically need to do something before an appointment.

We require written authorization to release your medical records to someone other than yourself. You can send us a request by printing out our online form.

Our office will contact you to answer any questions and inform you of any processing fee required to complete your request.

Click on the “Accepted Insurances” page for a list of insurances with which we participate and for answers to your insurance questions.

Yes!  Our practice has always been open to new and existing Medicare patients, and we plan to continue this policy.

Your insurance plan deducts your copay amount from our claim before it pays their part.  Therefore, as part of that policy, you are expected to pay your copay for any service provided at our office.  Visits just for immunizations usually do not require a copay.  See our Payments and Billing policy for more information.

We accept cash, personal check, Visa, MasterCard, American Express and Discover.

Your insurance card provides the information we need to verify your benefits with your insurance company. Often, there are minor changes in your policy that have major effects on your benefits. If we are unable to verify your benefits, you will be responsible for payment in full at the time of your service; you can provide any missing information later for us to submit your claim to your insurance carrier.

Our physicians and staff understand the importance of involving our patients in their medical care, and in a timely fashion. We will report test results to you as they become available.

We will contact you even if your tests are all normal. If you have not received notification of results within one week, please contact our office; do NOT assume that everything is fine.

Always contact us at least one week before you will run out. This gives us time to check to see whether you are due for any follow-up visit or testing, and, if you are due, to be able to get in to see us before you run out.

If your doctor has not seen you about this medicine/condition within the last year, an appointment may be required prior to refill.

Some medications require periodic testing to determine their effectiveness and safety before refills will be prescribed.

Never run out of your medication. Being off your medication, even for one day, may lead to medical problems or incorrect test results. If you can not get in to see us before you will run out, we will try to call in enough medication to hold you over until you can get in.

We make every effort to accommodate your prescription refill request by the next business day.

Anticipate about an hour.

Pay parking is available at our building.  All parking decks are the same distance from the elevators, and lead to the main lobby on the 8th floor.  Level 7 is almost always the least full.  Parking exits are on Levels 1 and 5.